2023.01.12 Work Session Packet
4141 Douglas Drive North • Crystal, Minnesota 55422-1696
Tel: (763) 531-1000 • Fax: (763) 531-1188 • www.crystalmn.gov
Posted: Jan. 6, 2023
City Council Schedules and Agendas for Regular Work Session
and Joint Work Session with Parks and Recreation Commission
Thursday, Jan. 12, 2023
Council Chambers/Zoom
Time Meeting Location
6:30 p.m. City Council regular work session to discuss:
1. Undergrounding of power poles along 42nd Ave. N.
Council Chambers/
Zoom
Immediately
following the
regular City
Council work
session
City Council and Parks and Recreation Commission joint work
session to discuss:
1. Crystal Cove Aquatic Center.
Council
Chambers/Zoom
Pursuant to due call and notice given in the manner prescribed by Section 3.01 of the City Charter, the
regular work session of the Crystal City Council was held on Thursday, Jan. 12, 2023 at ____ p.m. in the
Council Chambers at City Hall, 4141 Douglas Dr. N., Crystal, Minnesota and via Zoom.
Pursuant to due call and notice given in the manner prescribed by Section 3.01 of the City Charter, the joint
work session of the Crystal City Council and Parks and Recreation Commission was held on Thursday, Jan. 12,
2023 at ____ p.m. in the Council Chambers at City Hall, 4141 Douglas Dr. N., Crystal, Minnesota and via Zoom.
The public may attend the meetings via Zoom by connecting to them through one of the methods identified on the
Notice of Jan. 12, 2023 Regular Work Session and Joint Work Session with Parks and Recreation Commission.
I. Attendance
Council members
____ Adams ____ Budziszewski ____ Cummings ____ Eidbo ____ Kamish ____ Kiser ____ LaRoche
Staff
____ Therres ____ Gilchrist ____ Elholm ____ Ray ____ Revering ____ Sutter ____ Serres
Parks and Recreation Commission
____ Ahmadi ____ Anderson ____ Cooper ____ Haney ____ McCaffrey ____ Onesirosan
____ Sumnicht ____ Zielinski
II. Agendas
The purpose of the regular work session is to discuss the following agenda item:
1. Undergrounding of power poles along 42nd Ave. N.
The purpose of the joint work session is to discuss the following agenda item:
1. Crystal Cove Aquatic Center.
III. Adjournment
The regular work session adjourned at ______ p.m.
The joint work session adjourned at ______ p.m.
Auxiliary aids are available upon request to individuals with disabilities by calling the city clerk at
(763) 531-1145 at least 96 hours in advance. TTY users may call Minnesota Relay at 711 or 1-800-627-3529.
4141 Douglas Drive North • Crystal, Minnesota 55422-1696
Tel: (763) 531-1000 • Fax: (763) 531-1188 • www.crystalmn.gov
Posted: Jan. 6, 2023
CITY COUNCIL WORK SESSIONS
NOTICE OF JAN. 12, 2023 REGULAR WORK SESSION
AND JOINT WORK SESSION WITH PARKS AND RECREATION COMMISSION
NOTICE IS HEREBY GIVEN that the Crystal City Council will hold a regular work session on Thursday,
Jan. 12, 2023 at 6:30 p.m. at Crystal City Hall, 4141 Douglas Dr. N., Crystal, Minnesota and via Zoom.
Immediately following the regular City Council work session, the Crystal City Council and Parks and
Recreation Commission will hold a joint work session at Crystal City Hall, 4141 Douglas Dr. N., Crystal,
Minnesota and via Zoom.
The public may attend the meetings via Zoom by connecting to them through one of the methods
identified below.
Topic: City Council Regular Work Session
Time: Jan. 12, 2023, 6:30 p.m. Central Time (US and Canada)
Topic: City Council and Parks and Recreation Joint Work Session
Time: Immediately following the regular City Council work session. Central Time (US and Canada)
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Auxiliary aids are available upon request to individuals with disabilities by calling the City Clerk at
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Memorandum
DATE: January 12, 2023
TO: City Council
FROM: Mark Ray, PE, Director of Public Works
Ben Perkey, PE, Engineering Project Manager
SUBJECT: Undergrounding utility poles along 42nd Ave – Adair Ave to Georgia Ave
Background
In 2027 the long-term plan has $1,000,000 allocated for the undergrounding of the utility poles
along the south side of 42nd Ave from Adair Ave to Georgia Ave. However, due to a potential Joint
Water Commission project replacing the water main under 42nd Ave, the utility pole project may
need to be accelerated from a construction standpoint. As part of this project, new street lights
would need to be added along the corridor since the existing street lights are attached to the
utility poles. Additionally, the City is planning on reaching out to Hennepin County to see if some
additional funding is available.
The City obtained a professional services proposal from WSB due to WSB’s relatively recent
experience in undergrounding the utility poles along Douglas Drive in Golden Valley. This
professional services agreement is proposed to occur in two phases.
Phase 1 will be the data collection, coordination with private utilities, cost estimate development,
survey work, scoping of potential private property impacts, and ultimately a feasibility report.
Phase 2 is all the work associated with obtaining property rights (if needed) for where all the
utilities will be placed underground.
Once Phase 1 is complete, staff will meet with the City Council to go over the feasibility report
with specific attention to the estimated cost and potential private property impacts. Staff will look
to get Council direction on whether to continue to proceed with this project, modify the scope, or
stop further consideration.
Cost
WSB’s proposal for Phase 1 is $40,628 and for Phase 2 is $92,573. The total cost would be
$133,201 if the City proceeds with both phases.
2
Funding
The Street Light Utility Fund has $1,000,000 for the undergrounding of the utility poles project.
Attachment
• WSB Proposal
Recommended Action
• Discuss this proposed project
• Professional services agreement will be on the January 17th Council Meeting agenda
701 XENIA AVENUE S | SUITE 300 | MINNEAPOLIS, MN | 55416 | 763.541.4800 | WSBENG.COM December 1, 2022
Mr. Ben Perkey, PE
Engineering Project Manager
City of Crystal
4141 Douglas Drive N.
Crystal, MN 55422
Re: Proposal for Professional Engineering Services
42nd Avenue N Undergrounding of Overhead Utilities
City of Crystal, MN
Dear Mr. Perkey:
WSB & Associates, Inc. (WSB) is excited about the opportunity to present this proposal for the following
project and professional engineering services:
Project
Topographic survey, preparation of the project feasibility report, private utility coordination, and
easement acquisition services for the undergrounding of overhead utilities.
Limits
Along 42nd Avenue N (CSAH 9) from Adair Avenue N to Georgia Avenue N.
Proposed Services
• existing condition data collection
• topographic survey
• property corner locations as necessary for easement acquisition exhibits
• easement exhibits and legal descriptions
• meetings
• preliminary layout figures
• coordination with Hennepin County
• coordination with private utilities
PROJECT UNDERSTANDING
The City of Crystal is proposing to underground overhead utilities that exist along the south side of 42nd
Avenue N between Adair Avenue N and Georgia Ave N. 42nd Avenue N is a Hennepin County roadway and
will require coordination and approval from Hennepin County. This project will make way for future street
lighting and pedestrian improvements which will be taken into consideration when preparing the corridor
layout and easement acquisitions.
PROJECT APPROACH/SCOPE OF SERVICES
WSB’s project scope and proposed work plan is based on our understanding of the project, discussions
with City staff, and experience on similar projects. The following work tasks are anticipated as part of the
project:
1. Project Management
This task includes planning and coordination of all work tasks, establishment and monitoring of
budgets, meetings, and correspondence with the City and other agencies. The project manager will
provide technical direction on all aspects of the project and keep the City informed of the project
progress.
Mr. Ben Perkey, PE
December 1, 2022
Page 2
2. Data Collection
This task involves gathering physical data, as well as record information, regarding the project area.
Information and tasks to be completed under this item will include the following:
• Private Utility Information – WSB will order a Gopher State One Call (GSOC) design locate and
from that, identify all private utilities in the area. WSB will contact the identified utilities to
obtain facility mapping along with establishing a contact person to discuss the proposed
improvements. Based on the preliminary layout, utility conflicts will be identified, and design
measures will be considered to accommodate these conflicts.
3. Topographic Survey
WSB will perform a topographic survey of the project area. Elements collected in the survey will
include property irons, streets, traffic signal systems, curb and gutter, driveways, manholes, catch
basins, culverts, signs, public and private utilities, trees and tree limits, buildings, grades within right-
of-way areas and any other pertinent information. In addition to information collected during the
topographic survey, as-built drawings shall be reviewed and utilized.
4. Meetings
WSB will attend and assist in facilitating the following meetings as listed below:
• 1 site visit with City staff to review proposed layout and project issues
• 2 meetings with City staff to discuss feasibility report
• 1 meeting with Hennepin County Transportation Department
• 3 meetings with private utilities to review proposed layout and relocations
5. Private Utility Underground Planning
Using the utility mapping previously prepared under topographic survey, WSB will communicate with
affected private utilities to confirm their relocation needs. Early in the design process, WSB will
develop a series of roadway/utility cross-sections that will determine the future location of all
underground facilities in the corridor, including existing and future water main, sanitary sewer, and
storm sewer. WSB will coordinate this facility location with the private utilities, and assist them in
developing their facility design, potentially including furnishing of base map information or CADD
files, consultation on location of above-ground components, and coordination of utility relocation
design. The City desires the private utilities to be relocated prior to future city infrastructure
improvements, and this task includes coordination of location and schedule with private utilities to
accomplish that goal.
6. Feasibility Report
This task includes the preparation of feasibility report with text to include an executive summary,
existing conditions, proposed improvements, cost estimate/financing and recommendation. The
report will include the following figures: project location map, proposed alignment for private
utilities, and proposed easement acquisition locations with addresses.
City staff will prepare agenda reports and present the feasibility report to the council.
7. Easements Acquisition
Based on GIS mapping and the existing parcel data, WSB estimates that potentially 14 properties
along the south side of 42nd Avenue N and 3 properties along the east side of Douglas Drive N. may be
affected by the work and may require additional easements and/or right-of-way.
WSB will support the City’s efforts by handling all negotiations with affected property owners, along
with providing owner and encumbrance reports, exhibits, and legal descriptions for affected
properties.
Mr. Ben Perkey, PE
December 1, 2022
Page 3
Our experienced right-of-way staff will procure title work from a local title company for the purposes
of establishing legal ownership of the parcels. A review of the title information will be done, and
landowners will be contacted to verify the information and update information, if necessary. Upon
verification, WSB will prepare a field title report for each parcel and will coordinate appraisal services
to determine just compensation for the owners.
We will negotiate to acquire permanent and/or temporary construction easements as determined
necessary to accommodate the project. All negotiations will be conducted in good faith with the
property owners to reach an agreement that is fair to both the owners and the City.
SCHEDULE
It is understood that the City desires undergrounding of overhead utilities to be completed during the
2023 and 2024 construction seasons. In order to meet the desired project completion date, we propose
the following schedule
Phase 1
Data Collection & Topographic Survey ........................................................................... February-March 2023
Private Utility Underground Planning ...................................................................................... April-May 2023
Complete Feasibility Report ............................................................................................................. June 2023
Phase 2
Order Title Work ............................................................................................................................... June 2023
Order Appraisals ............................................................................................................................... June 2023
Easement Acquisition ...................................................................................................... June-November2023
Private Utility Undergrounding ............................................................................... November 2023-July 2024
WSB will begin work immediately upon receiving your Notice to Proceed. WSB proposes to begin the
topographic survey and data collection for the project as soon as the weather permits.
PROPOSED FEE
WSB will provide the services as outlined in Project Approach / Scope of Services. Our budget was
developed based on our understanding of the scope and experience with similar type projects. The
following is a summary of the costs for each phase of the project:
TASK DESCRIPTION FEE
1 Project Management $5,056
2 Data Collection $2,928
3 Topographic Survey $16,712
4 Meetings (coord with City staff, Hennepin County, Private Utilities) $5,278
5 Private Utility Underground Planning $1,774
6 Feasibility Report $8,880
Subtotal Phase 1 $40,628
7(a) Easements Acquisition and Negotiations $38,585
7(b) Legal Descriptions and Exhibits $15,738
7(c) Title Work $4,250
7(d) Appraisals $34,000
Subtotal Phase 2 $92,573
We propose to complete the tasks as indicated on an hourly not-to-exceed fee of $40,628 for the Phase 1
of the project and $92,573 for Phase 2 of the project. It should be noted that the proposed fee does not
include soil borings, which are not anticipated to be required to complete the private utility
undergrounding.
Mr. Ben Perkey, PE
December 1, 2022
Page 4
If additional work outside of the above-described scope is determined necessary, it will proceed only after
City approval. WSB would work with the City to define the scope of any additional work for City approval.
This additional work would be billed on an hourly basis in accordance with WSB’s 2023 Fee Schedule,
which has been attached for your reference.
The proposed scope and fee, presented herein, represents our complete understanding of the project. If
you are in agreement with our proposal, WSB will draft a Professional Services Agreement for this project
for execution by both parties.
Please feel free to contact me at 612-388-9652 if you have any questions concerning any part of this
proposal. We appreciate the opportunity to assist you and your staff in the completion of this project.
Sincerely,
WSB
Justin Messner, PE Monica Heil, PE
Director of Municipal Operations Vice President of Municipal Services
Attachment
4141 Douglas Drive North • Crystal, Minnesota 55422-1696
Tel: (763) 531-1000 • Fax: (763) 531-1188 • www.crystalmn.gov
Memorandum
DATE: January 5, 2023
TO: Mayor and City Council
Kim Therres, Interim City Manager
FROM: John Elholm, Recreation Director
Jason Minnick, Facilities Manager
SUBJECT: Crystal Cove Aquatic Center
The Crystal Cove Aquatic Center was built in 1968 with most of the pool structure(s) and all of
the mechanical systems being replaced in 2005. The deep end of the pool is the only
remaining part of the original structure. The pool has been losing water in recent years, so a
study was conducted early in 2021 to review the pool’s condition. The study reported that the
items replaced in 2005 are still in great condition, but the deep end is at the end of its life. A
summary of the findings is included as ‘Attachment A’
Based on this report, staff included capital projects in the long-term plan that would replace
the deep end of the pool and make improvements to the entrance of the building. These
potential projects were reviewed by the city council in work sessions on November 2, 2021
and on December 2, 2021. They were also reviewed in a joint city council / park and
recreation commission work session on January 19, 2022. At the joint work session:
• The commission members were asked to review what the best use of the space is –
replacing the pool or moving on to something else. At the commission’s February 2
meeting, members studied the issues raised during the joint work session. At the end
of a lengthy discussion, they passed a motion recommending “the city move forward
with the proposed Phase 2 improvements at the Crystal Cove Aquatic Center”. Notes
from this meeting are included as ‘Attachment B’.
• Staff was also asked to determine what the general public thought about making
improvements to the pool. Approximately 18 years ago, a citywide referendum
passed that supported making capital improvements here. Since any other type of
facility would require these improvements to be removed, The Morris Leatherman
Company was hired to conduct a phone survey of the community to see if these types
of services were still important today. The survey looked only at interest in the pool.
Soliciting other options for the space would take a more lengthy engagement process.
Survey results were presented to the city council at a work session on June 7 and are
included here as ‘Attachment C’. The survey showed that 89% of residents consider it
important for children to learn to swim early, and 85% of residents support replacing the old
pool structure. However, discussion at this presentation indicated a desire to find out more
about other potential uses.
A joint Park and Recreation Commission / Crystal City Council work session was held on July
14 to determine what the next steps should be. Two options were presented, that included:
1. Move forward with planning for Phase II improvements at the aquatic center.
2. Conduct a community engagement process to update the city’s park system master
plan - to specifically address the aquatic center and other potential uses. This
process involves extensive public engagement and would take approximately 1 year
to complete.
The option of updating the park system master plan for Grogan Park was selected. The first
step in this was to determine what facilities should be included in the park/master plan. To
accomplish this, staff hired WSB to solicit input on the aquatic center, other potential uses of
the space and potential improvements to the community center. This public engagement took
place from late-August through mid-December, 2022. With over 350 surveys submitted,
nearly 95% of respondents wanted to see the City invest funds into the pool so that it remains
an available resource and feature for the community. A full report on this public engagement
process is included here as ‘Attachment D’.
Park and Recreation Commission members will be attending the January 12 work session to
hear the council’s comments and to be part of this discussion. Staff is looking for direction on
whether to begin master planning for a Grogan Park that includes the aquatic center, continue
gathering public input on other potential uses, or something else.
Summary
In USAquatics’ professional opinion, the swimming pool
structure is at the end of its life.
The equipment for the swimming pool is overall, in great
condition.
The wadding pool structure is in great condition only needing
cosmetic repairs.
The equipment for the wadding pool is in great condition.
The water slide could use minor cosmetic work.Attachment 'A'
4141 Douglas Drive North • Crystal, Minnesota 55422-1696
Tel: (763) 531-1000 • Fax: (763) 531-1188 • www.crystalmn.gov
Memorandum
DATE: February 4, 2022
TO: Anne Norris, City Manager
FROM: John Elholm, Recreation Director
SUBJECT: Crystal Cove Follow-up
The Crystal Park and Recreation Commission (PRC) held their regular monthly meeting on
Wednesday, February 2, 2022. The commission spent a significant portion of the meeting
discussing the Crystal Cove Aquatic Center and the joint Council/Commission work session
held on January 19, 2022. Key items from the PRC meeting:
•They had a review of why communities offer swimming services. The CDC reports that
swimming is the second leading cause of unintentional death among children in the
United States. In addition, National Recreation and Park Association research (2019)
indicates that 95% of Americans believe it is important for children to learn how to swim.
•They reviewed different ways communities can provide these services; from natural
beaches to indoor pools. The commission looked at the feasibility of using Twin Lake
for swimming. However, Twin Lake is an impaired water; and does not have a sand
beach, restrooms, parking and other amenities needed to make the lake a viable option.
With the majority of the Crystal Cove facility in good condition, staying with this option
seemed the most cost-effective if the city continues to provide swimming services.
•They talked about whether a 10 or 11-week season was better than no season. The
PRC discussed that in 2004, voters approved a referendum for the pool, knowing it was
a 10 or 11-week season. New Hope recently built a $12 million pool knowing it is a 10
or 11-week season. Members also noted that Crystal Cove serves over 26,000 people
with this schedule. Other outdoor pools typically have the same 10 or 11-week season.
•They discussed the pool hours offered at Crystal Cove and compared them to 7 similar
outdoor pool facilities. In 2021, our summer brochure indicated short open swim
sessions with a designated cleaning time (closed) between these sessions. The
variable hours were due to COVID-19 restrictions still being in place at the time of
publication. Hours for 2022 are similar to other outdoor pools around the metro area.
Attachment 'B'
• The commission discussed the importance of having lower cost, close to home
services like this for residents. They reviewed origin data for annual pool pass
holders and swim lesson participants. Most Crystal Cove use comes from the
Crystal/Robbinsdale area. They also reviewed fees charged to use the pool and
how they compare to other outdoor pools. They noted that Crystal Cove’s prices
are lower than several others, which helps encourage our community members to
swim. Even with the lower fees, the pool regularly covers program costs.
• Recent capital improvements at the pool were discussed, along with the 2021 study
indicating that most of the pool facility is in great condition. Recognizing the relatively
high dollar value of the existing pool investments; they discussed the benefits of adding
to these investments as opposed to doing something else. One member noted that
adding $3.45 million to the existing facility would result in an even higher value facility.
Doing something else would result in a project less than a $3.45 million value, as
demolition of the existing facility would reduce the funds available for construction.
• Options for moving forward were presented by City staff. The commission talked about
hiring a market and research firm to determine whether citizens would like to see
improvements made at the pool. They also discussed that if polling says the pool is no
longer desired, a public master planning process would be needed to determine what
other type of facility should be considered. This would be a similar, but possibly smaller
scale, project to the parks system master plan completed 5 years ago. The master plan
took approximately 1 year to complete, and determined types of recreation facilities that
should be offered in Crystal. No changes were proposed for Grogan Park at that time.
• After a thorough discussion of these topics, commission members felt that continuing to
invest in the existing pool would be the best way to use the proposed capital funds.
Ms. Haney made a motion to “Recommend the city move forward with proposed phase
2 improvements at the Crystal Cove Aquatic Center”. Mr. Eidbo seconded the motion.
The Park and Recreation Commission approved the motion as presented, with all
commission members present voting in favor of the motion.
If you have any questions, please let me know.
THE MORRIS LEATHERMAN COMPANY
2022 City of Crystal Swimming Pool Study
Findings and Implications
Findings:
City Demographics:
The City of Crystal remains a maturing community with an ever-changing group of newcomers who add
a dynamic to the population. The median longevity of adult residents is 14.4 years. Twenty-one percent
of the residents lived there for five years or less, and 19% resided there for 30 years or more. Thirty-one
percent of city households have seniors – predominantly senior couples. Twenty-four percent of Crystal
households are composed exclusively of seniors. Twenty-four percent of city households contain school-
aged children, while 13% include preschoolers and infants. Twenty-seven percent of the sample resides
in Ward Two, while 23% live in Ward Four. Twenty-five percent each reside in Ward One or Ward Three.
The median age of respondents is 47.0 years old. Twenty-eight percent of the sample is less than 35
years old, while 26% are 65 or older. Sixty-seven percent self-classify themselves as "White." Eighteen
percent are "African-American," and eight percent are "Hispanic-Latino." Five percent call themselves
"Asian-Pacific Islander." One percent is "Native American," while one percent is "Multi- or Bi-racial."
Women and men are equally represented in the sample.
Quality of Life and Home Values:
Eighty-five percent think parks, trails, and recreation facilities are "important" to their quality of life in
the City of Crystal; 46% view them as "very important." Only 15%, low compared to other suburban
communities, see them as "not important."
Ninety-three percent think investments in local parks, trails, and recreation facilities are "important" to
their home values; fifty-seven percent see them as "very important." Only seven percent disagree.
Children Learning to Swim at an Early Age:
Eighty-nine percent consider it "important" for children to learn to swim early; fifty-six percent see it as
"very important." A relatively small 11% see it as "not important."
Users of the Crystal Cove Aquatic Center:
Fifty-seven percent report household members have used the Crystal Cove Aquatic Center in the past;
forty-three percent have not done so. Eighteen percent of city households say they are "frequent
Attachment 'C'
City of Crystal
2022 Aquatic Facility Survey
May 2022
2
users," 23% are "occasional users," and 16% use the facility "rarely." Ninety-three percent rate their
experiences at the Aquatic Center as "excellent" or "good;" only six percent view them as "only fair" or
"poor." The dissatisfaction with the experience stems from two causes: "aged facility needs upgrading"
and "crowded, particularly with too few seats and tables."
Crystal Cove Aquatic Center Renovations and Improvements:
The survey initially reminded:
In 2005, the City of Crystal passed a park bond referendum to upgrade the Aquatic Center by
adding a zero-depth pool, filtration system, drop slide, and water walk. The main swimming pool
and diving well, which were not part of the 2005 improvements, are now leaking and need to be
replaced.
The survey next told respondents:
The cost of replacing the 50-year-old pool and diving and making security improvements to the
Aquatic Center's entrance is three million dollars. The City has money set aside for this work, so a
property tax increase would not be necessary.
Respondents were asked if they would support or oppose these improvements. The table below shows
the results:
Opinion Percentage
Strongly support 23%
Support 62%
Oppose 10%
Strongly oppose 1%
Unsure/Refused 5%
By a super-majority of 85%-11%, with five percent undecided, Crystal residents support the City
replacing the old swimming pool and diving well and making security improvements at the Aquatic
Center. Intense opinions favor supporters over opponents.
Respondents providing an opinion were asked for the reasons for their judgments. The table below
shows the reasons given by both supporters and opponents:
Reason for Decision Percentage
Supporters
Community Asset 24%
Suitable for children and families 24%
Improvements are needed 20%
Will not increase taxes 13%
Swimming lessons are important 3%
Cost is reasonable 2%
Need security updates 2%
City of Crystal
2022 Aquatic Facility Survey
May 2022
3
Opponents
Do not use 4%
Total cost too high 3%
There are higher priorities 2%
Scattered 3%
Most supporters state one of four reasons for their decision: "community asset," at 24%; "good for
children and families," at 24%; "improvements are needed," at 20%; "will not increase taxes," at 13%.
The small number of opponents either "do not use the facility" or object to the "high total cost."
Opponents were asked a follow-up query: "If you knew the Aquatic Center would have to be closed if
the pool was not replaced, would you still oppose the project?" Fifty-five percent "would," 30% "would
not," and 16% are "unsure." Under this circumstance, the new super-majority becomes 88%-8%, with
five percent unsure.
Conclusions:
1. Compared with residents of other inner-ring suburban communities, parks, trails, and recreational
facilities play a huge part in the quality of life and connection to home values.
2. The Crystal residents' rating of the importance of children learning to swim at an early age is much
higher than expected, given household demographics. The Aquatics Center has a direct benefit to many
residents, regardless of the current presence of children in their homes.
3. Usage rates of the Crystal Cove Aquatics Center are high, and users' favorable ratings of their
experiences are essentially unanimous. The only dissatisfaction noted stems from a lack of updating and
congested spaces.
4. Eighty-five percent support the proposal to replace the old swimming pool and diving well and
improve security. If not doing so would close the facility, support increases to 88%. Additionally, every
major demographic group in the City of Crystal posts a solid majority in favor of the proposal.
5. City decision-makers should move forward on this project considering the widespread support and
lack of opposition to making these renovations and improvements.
Methodology:
This study contains the results of a telephone survey of 400 randomly selected residents of the City of Crystal. Survey responses
were gathered by professional interviewers across the community between March 31st and April 8th, 2022. The average
interview took four minutes. The non-response rate was 4.0%. All respondents interviewed in this study were part of a
randomly generated sample of adult residents of the City of Crystal. In general, random samples such as this yield results
projectable to their respective universe within ± 5.0 percent in 95 out of 100 cases.
ENGAGEMENT SUMMARY
CRYSTAL COVE AQUATIC CENTER
DECEMBER 29, 2022
Prepared for:
City of Crystal
4141 Douglas Dr. N.
Crystal, MN 55422
WSB PROJECT NO. R-021109-000
Attachment 'D'
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Project Overview
The Crystal Cove Aquatic Center was originally constructed in 1968. In 2005, voters approved a
referendum to update the pool. While all the mechanicals and most of the pool complex was replaced or
refurbished, the deep end of the pool was not and is still the original structure from 1968. After the City’s
pool consultant reviewed the pool facility in the spring of 2021, a determination was made that the deep
end of the pool is leaking water and that it is at the end of its useful life.
A telephone survey completed by The Morris Leatherman Company in early 2022 showed strong support
from community members to replace the deep end of the pool. However, the nature of the survey did not
allow for the exploration of what else could be considered as an alternative to the pool.
Following the findings of this telephone survey, the City Council asked City staff to engage with the
community to see if there is desire to replace the deep and of the pool and keep the Aquatic Center open,
or to remove the entire Aquatic Center and create space for a new recreational amenity.
Key questions this engagement process sought to get community input on included:
• Should the City replace the deep end of the pool or should a different recreational amenity be
built in its place?
• If there is a desire for something else, what does the community want to see the City consider
and make plans for at Grogan Park?
• If the preference is to replace the deep end of the pool and keep the Aquatic Center, are there
additional features the community would like to see included at the pool?
Engagement Summary
Community engagement took place from
late-August through mid-December, 2022.
Efforts included pop-up events, a
community open house and focus groups,
as well as an online and in-person survey.
In addition to being asked about their
preference for repairing the pool or
replacing it with some other feature,
community members were asked what
other recreational amenities they would like
to see the City invest in if not repairing the
pool or, what additional features they
would like to see incorporated into a
repaired and remodeled pool.
Community members expressed a clear
desire to repair the deep end of the pool
and keep the Crystal Cove Aquatic Center
open. With over 350 surveys submitted,
nearly 95% of respondents wanted to see
the City invest funds into the pool so that it
remains an available resource and feature
for the community.
The table to the right provides additional detail about engagement activities with an overview of some of
the key findings. A more in-depth overview of engagement findings is provided later in the summary. 701 XENIA AVE S | SUITE 300 | MINNEAPOLIS, MN | 55416 | 763.541.4800 | WSBENG.COM
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Community Engagement Activities
Engagement efforts began at the end of August, before the Crystal Cove Aquatic Center closed for the
2022 season. A full list and timeline of activities is included below with a brief description of each activity
provided here:
• Community-wide Pop-Up Events: Attending
previously scheduled community events to gain
insights and feedback from the community
allows us to bring the planning process to
places where people are already gathering.
WSB and City staff attended a total of 6 pop-up
style events to gather feedback from the
community. Two of these were held at the
pool, two at the Farmer’s Market and an
additional two at nearby apartment complexes.
• Focus Group: A focus group was held with
frequent users of the Crystal Cove pool to
better understand how they utilize the pool,
what needs they have, and what other options they would be able to access if the City of Crystal no
longer had a pool. WSB facilitated this conversation, which was also attended by City staff. Two
additional focus groups were held in the fall. One was with people who regularly come to the
Community Center to play pickleball and the other was with the Little League Association who
routinely use the baseball fields in Grogan Park. An overview of key takeaways from each focus
group are below with full notes from each discussion provided in the Appendix.
• Open House: As part of the City’s Park Projects Open House on October 5th, WSB provided
materials and staffed a station about the Crystal Cove Aquatic Center. Participants were invited to
complete the survey if they had not previously done so. People were also able to review options of
additional features to be included if the pool is repaired or different types of public recreational
amenities that could be created instead of replacing the pool.
• Surveys: A survey providing information about the pool and asking for the communities input was
developed to receive responses from attendees at pop-up events throughout the community. The
same survey was available through the City’s webpage. There were a total of 365 responses, with
175 surveys completed at in-person events and 190 surveys submitted through the City’s website.
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Engagement Timeline
Engagement Findings
Community members
expressed a strong desire
to repair the deep end of
the pool and keep the
Crystal Cove Aquatic
Center open and available.
In conversations as well as
in comments, there was a
recurring theme that while
there are other pools
(notably the recently
updated New Hope pool)
that they were crowded,
less convenient and more
expensive. There was also
a strong and long-term
connection with the pool in
Crystal. Multiple individuals
recalled coming to the pool
when they were kids and
now bringing their children to the pool. A typical comment stated, “The Crystal Cove Aquatic Center is
the staple of our summers” with another repeated sentiment being “Please don’t tear down the pool.”
August
Crystal Cove Aquatic Center (Swim lessons & Open Swim) August 18, 2022
Crystal Cove Aquatic Center (Open Swim) August 21, 2022
Farmer’s Market August 30, 2022
September
Farmer’s Market September 13, 2022
Cedarwood Apartments September 27, 2022
Kentucky Lane Apartments September 28, 2022
Focus Group September 29, 2022
October
Parks Planning Open House October 5, 2022
November
Focus Group November 29, 2022
December
Focus Group December 5, 2022
Online Survey August – December 2022
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Repair the deep end of the pool: 345 survey responses, out of a total of 365, selected the option of
using City funds to repair the deep end of the pool so the Crystal Cove Aquatic Center can continue
operating and serve the community. The importance of having swim lessons available to kids in the
community came up repeatedly, and those parents who bring their children for them were effusive about
the staff and quality of lessons provided at the Crystal pool.
For those that want to see the pool repaired and remain open, the most frequent suggestions for
additional features to add on to the pool were: higher diving boards, a lazy river as well as features for
“middle height” kids who are too tall to use the shallower pool areas but not tall enough, or able to pass
the deep-water test, to use the deeper areas of the pool and water slides.
Replace the pool with a different amenity: 20 respondents, out of 365 total responses, selected the
option to replace the Crystal Cove Aquatic Center with a different recreational amenity. The most
common response among people who favored this option was to build a different type of pool facility,
such as an indoor pool that would be useable year-round or a completely redone pool with additional
waterpark-type features. Other ideas for what could replace the pool in Grogan Park included other
athletic facilities, such as basketball or pickleball courts, or green space with trails.
Focus Groups:
• Swim Team and Adventure Clubs: In a focus group with representatives from New Hope,
Crystal, Plymouth Swim Club (NHCP) and Adventure Clubs, many of the same themes that
surfaced through pop-up events and surveys emerged with a few additional considerations that
were specific to the way those organizations utilize the pool. Some of the topics that reiterated
what was heard elsewhere during the engagement process included the pool being knit into the
fabric of the community, providing a place for kids of nearly any age/ability to have fun and build
friendships and the fact that while there are other pools, notably New Hope, that they are always
busy and more expensive. Discussion about the lack of features and areas of the pool for
intermediate swimmers or those of ‘middle height’ was also identified by this group, though the
zero-entry pool which is separate from the other pool areas was noted as a great feature for
young kids.
NHCP utilizes the pool 5 days a week for 1-2 hours each day and they would gladly utilize it even
more if it could open earlier. They do utilize other pools, including New Hope, but they are busy
and challenging to use for swim meets. In discussing the possibility of a remodeled/repaired
deep end, they shared the need for a minimum depth of 4.5 – 5’ in lap areas so swimmers can
turn around and perform some strokes.
Adventure Clubs utilize the pool a couple times each month and feel it is an affordable option for
some low-income groups they serve. Due to insurance restrictions, they are not able to utilize
lakes so if there wasn’t a community pool that would create a gap in their programming.
• Pickleball Group: This group consisted of people who play pickleball at the Crystal Community
Center each week. A few were current or former residents of Crystal, but most lived in
surrounding communities. No one was a current or recent user of the pool, though one couple
said their grown children used to go to the pool when they were kids.
As non-users of the pool, there was interest in how much the pool is used and how much it costs
the city to operate. Even though no one in the group was a current or recent user, there was a
general sentiment expressed that a pool is a nice amenity for a community to have and that
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
swimming education is critical in Minnesota. People thought the predominate audience the pool
attracts and serves are families with little kids. If there is an interest to serve other populations,
then features like more stairs into the water or water aerobics classes would be important to
prioritize if the City repairs the pool.
If the pool were to be replaced with some other public amenity or recreation space, this group
identified spaces that can be reserved, such as pavilions, grilling areas and tables, as feature
they seek out at parks throughout the Cities to have gatherings with friends, work colleagues or
their families. There was also discussion about the possibilities an expanded Community Center
would provide to increase indoor gym space and allow for private room rentals.
• Little League Association: This group consisted entirely of parents of school age kids who are
involved with and help to lead the local Little League Association. Many were residents of Crystal
and most were current or recent users of the Crystal Aquatic Center.
There was near universal support for the pool and a desire to keep it as a feature in the
community. Discussion about the benefits of having a pool included being a gathering place for
kids to see other kids and meet with friends, teaching kids how to swim, and an observation that
communities with pools tend to be more family friendly and a place where families want to move
and buy a home.
A number of people acknowledged having shifted more of their families time at a pool to the New
Hope facility after it was remodeled. Reasons included updated/new features and in particular
areas of the pool and features that ‘middle height’ kids can use and enjoy without having to pass
a swim test. If Crystal repairs their pool, that was one of the most desired changes was allowing
kids to be able access more areas without the need to pass a swim test, including the slides or
shallower deep areas. For those families that have been utilizing the New Hope pool more
recently, they all said they would shift their use back to Crystal if it was updated and offered those
features.
Ideas for utilizing the space in Grogan Pak if the City decided not to repair the swimming pool
included conversation about the need for an indoor practice facility (pole barn) for year-round use.
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Other Engagement Findings and Additional Comments:
• In filling out the survey, a number of people had additional thoughts they shared on the back of
the survey, beyond what the specific questions asked. There were also many conversations that
both WSB and City staff had with people at the various pop-up events. While many of these were
similar to other comments and the overall takeaways from the engagement process, they did add
additional context and texture. A few such comments and conversations revolved around the role
the pool plays in the community and providing an opportunity and service that other public areas
don’t, with one person sharing; “there are many playgrounds already, but few pools”, and another
who said a “pool is a place for teenagers that don’t go to parks/playgrounds.”
There were several mentions of the excellent swim lessons the Crystal Pool provides, with many
remarking on the family tradition of taking lessons and coming to the pool. Similarly, several
people talked about the role the pool plays in hiring young adults, many of which are community
members. And the breadth of the community that utilizes and appreciates the pool was captured
by comments like “This pool means a lot to the Crystal community and serves an entirely different
demographic than other pools in the area”.
In the fall, a family that lives in Crystal sent an email with the following message to City staff: “We
have gotten season passes to the pool every year. Many of our family and friends enjoy the pool
every summer. On behalf of them and my husband and me, Please do what is necessary to Keep
Our Pool. Being able to walk to the pool was a major reason for buying our house in Crystal.”
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Appendix A – Displays
The following display was used at pop-up events:
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
The following display was used at the open house to present common themes shared in surveys
thus far in the engagement process:
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Appendix B – Survey Form
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Appendix C – Survey Responses
Where
survey was
taken:
Choose
the option
you most
agree with:
If preference is to build a different type of
recreational facility, what would that be?
Also, are there any improvements
that you would like to see at the
community center?
Crystal Cove
Open Swim
Demolish wave pool, lazy river, body slides and zero depth
pool with improved features. Replace the deep
end with a lazy river tube recreation/fitness walk.
Think Eagan's water park. Replace the 2 child's
attractions with the water attraction kid slide like
the one in MAson City Iowa. Replace the
mushroom with water fall with climb on features.
It would be ideal that the new items be used v
nice to look at. Add more shade covers, remove
diving board, consider improving the sides o the
pool
Crystal Cove
Swimming
Lessons
Demolish Soccer facility and basketball facility (indoor) Not Sure
Crystal Cove
Swimming
Lessons
Demolish Indoor aquatic center Be able to use the center the
whole year
Crystal Cove
Swimming
Lessons
Demolish New Aquatic facility with lazy river, rock wall,
other modern water/play features
NA
Crystal
Farmers
Market
Demolish Community Involvement
Local
Apartments
Demolish year round facility, walking trails
Online Demolish An indoor pool facility or field house. Indoor play area.
Online Demolish Maybe an all season water park, where it can be
used in the winter but also outside in the summer.
I don't really use it, so no.
Online Demolish Community gathering with a great water features
that don't require a lifeguards
The stage area and the old
nursery/small kids room could use
updating.
Online Demolish I'd love a lazy river or maybe this could be a
shallower water basketball court. I don't think we
need a deep end at this pool.
No, it's good
Online Demolish Green space? Shaded pickleball courts? Leave
the zero depth entry kiddie pool??
Keep it safe, close earlier, expand
community garden, keep the
community center small and
simple!
Online Demolish
Online Demolish A massive adventure park with a mountain bike
skills park and skate park
It would be nice to have an indoor
play park for the winter and very
hot days
Online Demolish Basketball volleyball More gardening
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey was
taken:
Choose
the option
you most
agree with:
If preference is to build a different type of
recreational facility, what would that be?
Also, are there any improvements
that you would like to see at the
community center?
Online Demolish Adventure facility that's operational year round.
I'd like offerings such as climbing walls, obstacle
courses, paintball, outdoor waterballoons
courses, laser tag, go karts racing course. These
facilities are far from the city suburbs and can be
used more than 3-months out of the year. I'd
prefer the $3 million funds go to a facility that can
accommodate these activities rather than another
aquatic center when we have many close by.
Yes, have a facility that can be
used year round.
Online Demolish Crystal Cove can only be used in very few
months in the summer. Would like to see an
indoor Aquatic Center built as an extension of a
Community Center rebuild with Walking Track
Yes, walking track, and perminate
offices for City workers here vs
City Hall. I believe they are
already there on a temp. basis?
Open House Demolish Green space, outdoor park, state park, picnic
facility, trees, trees, trees, natural area
Winterfest Demolish Splash Pad
Online Demolish Year round use facility. Pickleball courts
indoors.
No
Online Demolish Gaga ball pit
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Open Swim Repair a high dive
Crystal Cove
Open Swim Repair No, its a great as it is
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair Love deep end, maybe another slide
Crystal Cove
Open Swim Repair activities for swimmers less than 53" tall
Crystal Cove
Open Swim Repair more splash park type stuff
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair lazy river
Crystal Cove
Open Swim Repair high dive better rooms
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair no, we like it just the way it is
Crystal Cove
Open Swim Repair adults only deep pool
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair adults only deep end
Crystal Cove
Open Swim Repair high dive, hot tub
Crystal Cove
Open Swim Repair high dive, lazy river, little slide (but bigger)
Crystal Cove
Open Swim Repair
More 3-4ft pool (non swim test area), high dive,
keep low dive
Crystal Cove
Open Swim Repair
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Open Swim Repair lazy river, slide for small kids, hign and low dive
Crystal Cove
Open Swim Repair high dive
Crystal Cove
Open Swim Repair high dive, non swim pass activities/structures
ice rink with skate rental and
warmhouse
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair we need this pool
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
high dive, obstacle course like the one at New
Hope
Crystal Cove
Open Swim Repair
deeper so kids can actually play in the deep end,
add a diving board
Crystal Cove
Open Swim Repair
More sides in kids area, big climbing structure like
New Hope
Crystal Cove
Open Swim Repair high dive, more umbrellas
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair high dive, outdoor shower
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair
extended hours, better
consessions
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair enlarge it
Crystal Cove
Open Swim Repair more slides please
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair fix stairs on slide
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair more items in zero depth, splash pad
Crystal Cove
Open Swim Repair high dive
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Open Swim Repair more selection at the snack bar - smoothies
Crystal Cove
Open Swim Repair adult beverages
Crystal Cove
Open Swim Repair high dive
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair high dive the wasps
Crystal Cove
Open Swim Repair more for kids age 3-6
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair new stairs better rooms
Crystal Cove
Open Swim Repair don't destroy the pool, lifejacket rental
Crystal Cove
Open Swim Repair
Crystal Cove
Open Swim Repair upgrade stairs
Crystal Cove
Open Swim Repair high dive, more deeper water gym
Crystal Cove
Open Swim Repair more water slides for smaller kids
Crystal Cove
Open Swim Repair
water volleyball, rock climbing, in ground
basketball
Crystal Cove
Open Swim Repair
five reasons to keep the pool: Crystal Cove is
iconic and for the people. We serve and cater to
all families of all differences. No Robbinsdale pool
Nobody wants to walk all the way to New Hope,
Keep people out of trouble in the summer, gives
our community somewhere to go, Swim lessons.
We live in the state of 10,000 lakes. People need
to learn to swim - our teachers are the best.
Reader's choice. People know about us there is a
reason people come here even though New Hope
opened.
Crystal Cove
Swimming
Lessons Repair
expand deep end so that its large rectangle vs L
shape , this would allow more swim lanes na
Crystal Cove
Swimming
Lessons Repair
Expand the deep end so that its a large rectangle
vs an "L" shape this would allow more swim lanes NA
Crystal Cove
Swimming
Lessons Repair Miss high dive NA
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair
Having an affordable option for swim lessons and
swimming in our city is so important. Take this
away and our kids loose the valuable skill t
oswim. Options at the YMCA and FLOSS are far
too expensive for most families in our city NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Would love to keep current deep end amenities NA
Crystal Cove
Swimming
Lessons Repair
I miss the high dive and would love to see that
again! NA
Crystal Cove
Swimming
Lessons Repair Stay the same No
Crystal Cove
Swimming
Lessons Repair a climbing wall with water running down the side NA
Crystal Cove
Swimming
Lessons Repair I would like to save the pool as it currently is NA
Crystal Cove
Swimming
Lessons Repair More slides, more umbrellas, more greenery NA
Crystal Cove
Swimming
Lessons Repair
More umbrellas, bigger diving boards, blow up
obstacle course, grassy area NA
Crystal Cove
Swimming
Lessons Repair Update shower rooms, make the place bigger NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair No I like the pool the way it is No
Crystal Cove
Swimming
Lessons Repair Replace basketball hoop, repair all amenities NA
Crystal Cove
Swimming
Lessons Repair Replace the basketball hoop with a high dive NA
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair
Sand area with toys/splash pad, healthy food
choices in snack area NA
Crystal Cove
Swimming
Lessons Repair
More deep water diving boards, lap lanes > 50M,
renovations to showers, more family rooms NA
Crystal Cove
Swimming
Lessons Repair Repair pool, maybe add another deep waterslide NA
Crystal Cove
Swimming
Lessons Repair
I like the thought if straight walls down in the deep
end - maybe a climbing wall added NA
Crystal Cove
Swimming
Lessons Repair NA
We have plenty of baseball
fields. An indoor playground
would be useful for our kids in
the winter
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Add a canopy, healthy snack/food options NA
Crystal Cove
Swimming
Lessons Repair
Maybe a rockwall or lazy river, love the pool, keep
it! NA
Crystal Cove
Swimming
Lessons Repair
Another slide option for 40-53" kiddos, more
covering for seating areas
Crystal Cove
Swimming
Lessons Repair splash pad No
Crystal Cove
Swimming
Lessons Repair
Need to have a deep end for lessons, add a
couple more slides for shallow depths NA
Crystal Cove
Swimming
Lessons Repair Yes! More toddler water slides, lazy river!
Yes, indoor playtime to come
back in the winter! Indoor soccer!
Crystal Cove
Swimming
Lessons Repair
More shade. More loungers. Umbrellas in grass
too NA
Crystal Cove
Swimming
Lessons Repair Taller diving board
Perhaps a bigger playground and
a space to play other sports too
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair
Zip line into the deep, inflatable obstacle zone to
make the deep point of the pool more recreational
for children, adult lap swim (like at New Hope) or
Lilly pad to play on
I haven't been inside the center,
so no comment
Crystal Cove
Swimming
Lessons Repair No Yes
Crystal Cove
Swimming
Lessons Repair 3 meter diving board NA
Crystal Cove
Swimming
Lessons Repair New bath house/Update structure Exercise room/features
Crystal Cove
Swimming
Lessons Repair It has all the things that I like at the pool NA
Crystal Cove
Swimming
Lessons Repair
Dual slides, obstacle courses - ie climbing walls,
etc
Not to the building - but offer
Moms Day out or more toddler
classes
Crystal Cove
Swimming
Lessons Repair
An area/feature for patrons that are too tall for hte
zero depth pool but too short for the 53" amenities NA
Crystal Cove
Swimming
Lessons Repair More seating in grassy area NA
Crystal Cove
Swimming
Lessons Repair In ground basketball hoop
More events, community driven
activities
Crystal Cove
Swimming
Lessons Repair something simple like a rope swing NA
Crystal Cove
Swimming
Lessons Repair
Enlarge so some slides can be added, the full fee
for supervising NON swimming adults make the
general use kind of expensive. Maybe 1/2 price
for non swimmers, add a current walking area NA
Crystal Cove
Swimming
Lessons Repair additional repairs to modernize the whole pool NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Add features for kinds in the "middle height" range
gym/fitness center with
basketball courts and lap lanes
Crystal Cove
Swimming
Lessons Repair
something for middle aged children (play place,
rock climbing) NA
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair Lazy River NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair
Rebuild main building. Move toward parking lot.
Add lazy river NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Lazy River or another option for those under 53" NA
Crystal Cove
Swimming
Lessons Repair Life jacket rental for patrons NA
Crystal Cove
Swimming
Lessons Repair high dive more places to play basketball
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Deep end to dive, rock wall NA
Crystal Cove
Swimming
Lessons Repair Rope Swing NA
Crystal Cove
Swimming
Lessons Repair More shade spots NA
Crystal Cove
Swimming
Lessons Repair Keep it the way it is NA
Crystal Cove
Swimming
Lessons Repair
High dive, more slides, better sinks in locker
rooms No I think its good
Crystal Cove
Swimming
Lessons Repair No the pool is great and very cool and should stay Update a few things in the rooms
Crystal Cove
Swimming
Lessons Repair We love it the way it is NA
Crystal Cove
Swimming
Lessons Repair Another slide NA
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair Build a new pool NA
Crystal Cove
Swimming
Lessons Repair Please don't tear down the pool NA
Crystal Cove
Swimming
Lessons Repair High Dive NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair High Dive NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair Lazy River NA
Crystal Cove
Swimming
Lessons Repair
Lazy River with Water tubes, more lighting in
inner rooms NA
Crystal Cove
Swimming
Lessons Repair
Lazy River with water tubes, more lighting in the
room that doesn't have windows NA
Crystal Cove
Swimming
Lessons Repair Lazy River NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair NA NA
Crystal Cove
Swimming
Lessons Repair
Add another set of stairs and railings on the East
side of pool, Few more umbrellas by the zero
entrance pool and chairs NA
Crystal Cove
Swimming
Lessons Repair
A better area for kids who are bigger but shorter
than 53" NA
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Crystal Cove
Swimming
Lessons Repair
An area of the pool for kids who are between 3
and 4 feet so they aren't left out
Possible updates to the meeting
rooms and better advertising for
events
Crystal
Farmers
Market Repair don't know
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair Shallow area
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Crystal
Farmers
Market Repair
Indoor & outdoor pool, indoor playground (like
Maple Grove)
more options for toddlers-
soccer, dance, gymnastics, et
Crystal
Farmers
Market Repair kidy area & lap area are important to us
I think keeping the pool in some
form is important
Crystal
Farmers
Market Repair lazy river
Local
Apartments Repair rock climbing wall basketball court
Local
Apartments Repair rock climbing wall
Local
Apartments Repair
Local
Apartments Repair yes yes
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Local
Apartments Repair indoor pool
Local
Apartments Repair
Local
Apartments Repair
Online Repair Hot tub
Online Repair
Online Repair Just because
Online Repair Hot tub
Online Repair No No
Online Repair Lazy river
Cross Country ski & snow shoe
rentals
Online Repair None that i can think of at this time. No.
Online Repair No. Pool is great!
Online Repair
The Crystal Cove Aquatic Center is the staple of
our summers. We purchase a pass each year and
visit as much as possible. I love the pool as is, but
perfect world - I would love to see a lazy river and
high-dive added and a few additional features in
the zero depth entry pool.
Outdoor activity space and/or
patio, updated party rooms,
indoor playground or play space
for kiddos
Online Repair Better snack bar No
Online Repair
No changes. Our family(5 family members) spend
almost everyday at the pool. We have been going
for 8 years and was a huge reason for buying our
home. Not at this time.
Online Repair
No, Crystal Cove is a huge asset to the
community. It would be devastating if it was
demolished. No
Online Repair
Online Repair
Online Repair
Plan to have the ability to divide the deep end with
a slide and diving board on one side but good be
blocked off and you could have longer swimming
lanes. For the older kids and adults. I like how the
crystal pool is managed and the atmosphere
there. Including the swim lessons. If 3 million is
spent either way this would be the best
investment . There are other parks that meet
other needs. Can’t think of any
Online Repair Not that I can think of currently
I have not ever used the
community center.
Online Repair
Walking against water, healthy snack options,
splash pad or sand play area
Online Repair
Shade tarps over the chairs. Cabana rentals.
Wave pool. More water slides and recreation
items
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Online Repair Pumpkin patch!
Online Repair
Zip line going into the deep end. Similar to Como
Pool. Or climbing wall to use to jump from
Online Repair More shade. More slides.
Online Repair More seating or more grass areas would be nice
More indoor activities in the
winter for teens
Online Repair Rope swing and climbing wall No
Online Repair
Online Repair
Online Repair
Online Repair Changing rooms
Playground could use an
upgrade
Online Repair
Anything to add more shade would be
appreciated! And adding more structures in the
wading pool would make it better for more people
to utilize.
Online Repair Lazy river or other type of floating area
Better communication about pool
closures due to weather or low
patronage.
Online Repair
more lap swim lanes dedicated just to lap
swimming, a running/walking track
Online Repair
None need to be added. This is a gem that should
be kept up. Thank you
Online Repair
Online Repair Anything to keep kids interested and safe. None that i can think of.
Online Repair
Aqua fitness classes would help draw people to
this facility.
Online Repair More open gym times
Online Repair
Rock climbing wall, obstacle course, more shaded
seating to the area
I don’t know. We don’t use it
often. Maybe offer a homeschool
co-op course in a room.
Online Repair
Online Repair
Fix the deep end continue offering great lessons
that the community needs and if more needs to be
done work with that when it comes up
Online Repair
Online Repair
Another slide in the shallow end that is less
“babyish” Better and updated playground
Online Repair
Online Repair
Online Repair
Online Repair
Online Repair
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Online Repair
Two of my kids are too big for the “baby” slide but
not big enough for the big slides so something fun
for their intermediate age would be nice. We
LOVE LOVE the Crystal pool and depend on it all
summer. Please don’t demolish it.
Online Repair
Online Repair Rock climbing wall in deep end
More programs. Fitness center or
gym.
Online Repair
Online Repair Lazy River similar to New Hope N/A
Online Repair Bigger slide for younger kids in the kiddie pool
New volleyballs for adult
recreation sports. Also, waxing
the gym floors
Online Repair Another slide None
Online Repair
More lessons!! Such a great skill for the
community to have. Diving boards with lessons.
Open it up to the schools to use too. Shower and
changing areas need updating.
Online Repair
Online Repair
Online Repair
Why didn't the stairs to the both water slides. The
stairs are very small for an adult to walk up and fit.
Also it would be nice to add in in the kids area and
the kids pool a amenity like the one they have at
Bunker Beach since it's like a playground but for
water.
Online Repair
Online Repair
Bring back the combo New Hope and Crystal
Season Pass. This was an awesome value to use
both pools with one pass.
Online Repair
Online Repair
I would be interested in seeing updates to the
pool to make it friendly to all ages. Currently kids
from roughly 6-10 don’t find it fun. The height
restriction for the slides and other areas are very
tall - taller than valleyfair slides even. And the
deep water test is really challenging. So, that
leaves that age group with either the kiddy pool or
the medium depth pool. Additionally the pool
hours are terrible for families who work during the
day. Because of these two reasons we’ve skipped
the summer pass and have chosen to go to other
pools. We would love a fun community pool that
our kids would enjoy. Some ideas: match the 48”
requirement for slides that Edina, Valleyfair, New
Hope and other pools have. My 48” child can do
everything covered at new hope without a deep
water test. A lazy river feature would be super fun
too. No
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Online Repair
Maybe a lazy river or a slide that shorter kids can
use
Online Repair
Online Repair
High dive, larger play area for non swim test kids.
Something between the kiddie pool and height
requirement areas. A simple slide? More 3-4ft
deep play space? Better access to the far side of
the pool (that doesn’t require going over the
bridge or through the deep end)
Better seating areas, traveling art
gallery, community art gallery?
Permanent indoor play area.
Indoor walking or running
times/track
Online Repair
More umbrellas and chairs, high dive, more non
deep level play structures, a dome so the pool
could be used year round,
Online Repair no no
Online Repair Diving boards, rock walls, and a higher slide!
A better play place both indoor
and outdoor
Online Repair High dive or climbing wall option
Modernizing the space in general
but nothing specific
Online Repair
We only started using the pool this summer, so
I'm not sure what if anything should be added at
this time.
I'm not familiar enough with the
community center to provide
input
Online Repair
I don’t have any ideas for added amenities to the
pool. Just know how much joy that pool brought
me as a kid and all 3 of my children(now all
above) 18 yrs. Old. So, I believe we should do
whatever it takes to save its existence because
that is one of our cities great qualities!
Maybe a space with a larger our
door area. And possibly a nicer
space for people to rent out for
gatherings.
Online Repair Lazy river
Online Repair Rock wall, zip line, diving boards
Online Repair
Online Repair New chairs No
Online Repair
Online Repair Lazy river Lazy river
Online Repair
More staff paid better so pool can be open better
hours
Online Repair
Online Repair Maybe a rock wall or lazy River?
No- we love the community
center and the pool.
Online Repair
Online Repair Adult slides/attractions
Online Repair No, the rest is good
Online Repair
Online Repair
Online Repair New chairs No
Online Repair More sunny areas
Online Repair
Online Repair More shade areas
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Online Repair The pool should stay exactly the same. N/A
Online Repair
Online Repair Whatever is needed to repair the deep end.
Online Repair
Bigger kids slide for kids not old enough to ride
the big slides and too old for the toddler slide No
Online Repair
Online Repair
A water slide into the deep end in a designated
area. A zip line. A rock climbing wall.
Online Repair Not that I can think of.
Expanding the community
garden
Online Repair Competative diving platforms
Online Repair Zip line
Online Repair lazy river
Online Repair NO NO
Online Repair no no
Online Repair
Please keep the pool. It is a wonderful asset to
our community. I think the pool is great the way it
is today.
Expand the community garden.
More amenities for physical
activity like a climbing wall,
indoor pool, indoor tennis and
pickle ball
Online Repair Lazy river
An indoor playground would be
nice.
Online Repair No No
Online Repair No preference Not at this time
Online Repair
Online Repair
Online Repair
Online Repair
Online Repair Add more shaded areas near the kids area No
Online Repair
Online Repair
Expand the amount of chairs and seating area in
the zero depth area. Young kids require a lot of
stuff which makes that area very crowded. More art classes and space.
Online Repair NA No
Online Repair
Online Repair
Online Repair
Online Repair Better slides
Online Repair larger deep end pool area for swimming laps and
Online Repair Slides
Online Repair Updated locker/shower area
Performance space and art
gallery. Indoor playground
Online Repair Repair the deep end of the pool
Online Repair More kid friendly swimming stuff Dog park
Online Repair Yes Yes
Online Repair Larger 4 ft deep pool area
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there other
pool amenities that should be added?
Also, are there any
improvements that you would like
to see at the community center?
Online Repair
widen the deem ebd tos that it is the same width
of the lap sidee n/a
Online Repair
I don’t have any personal requests just hope it
can be saved & maybe offer something different
than New Hope pool. som
Online Repair Slides for younger kids, lazy river. Pickle ball courts, indoor and out.
Online Repair Lazy river No
Online Repair None that I can think of
Online Repair Swimming lanes for lap swimmers
Online Repair
Online Repair Floating river No
Online Repair Wave pool More toddler activities
Online Repair Lazy river
Online Repair Lazy river
Locker rooms, private showers,
suit spinner
Online Repair
Online Repair
Online Repair A lazy river would be nice Adding a dance studio
Online Repair
Basketball hoop in shallower water. New water
slides.
Gym floors swept and cleaned
regularly so it’s not so slippery.
Online Repair
Lazy River, Basketball Hoop, Slide between Tot
ability and the Big Slide ability The Community Center is great!
Online Repair
Online Repair
Online Repair
Online Repair Diving boards if there aren’t any already
Online Repair
Online Repair Lazy river
Better more inclusive park
structure
Online Repair
Online Repair
Please add a higher diving board in addition to the
lower one.
Online Repair Climbing wall, middle age kid accessories No.
Online Repair
Online Repair
Online Repair Nope! Nope.
Online Repair More little kid slides
Open House Repair
Possibly lowering part of the pool depth to 4 ft. but
not 3 ft (to low)
Open House Repair yes
Open House Repair shade/ middle height features
Open House Repair lazy river, swim area for middle height kiddos
edible garden is nice, Nicer park
by the baseball fields
Online Repair None that I can think of now None at this time
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Where
survey taken
Choose
the option
you most
agree with:
If preference is to repair the pool, are there
other pool amenities that should be added?
Also, are there any improvements
that you would like to see at the
community center?
Online Repair No, just the needed repairs.
Online Repair No Douglas wold
Online Repair Not sure Better parking lot lighting
Online Repair more lounging space maybe add a gaming store
Online Repair
Online Repair
Online Repair
Online Repair
Online Repair None that I can think of
Online Repair
Online
Repair
More slides and a lazy river Bigger skate ppark for the teens
Online Repair More teen events
Online
Repair
A bigger infant/toddler, Elementary
School age swim and splash area.
New paint throughout the facility
and updated lighting with LEDs.
Deep clean of all flooring and
replacement of worn out carpet.
Any cost-effective
repairs/replacement and
maintenance of heating and
cooling systems, with the focus
on saving money on long term
operation costs of HVAC
systems.
Online Repair
Online
Repair
No No
Online
Repair
Hot tub No
Online Repair Slides No
Online Repair No No
Online Repair A kids play area No
Online Repair No No
Online Repair
Online Repair Bubbles
Online Repair
Online Repair
Online Repair ADA & ABA Guidelines for any and all
upgrades
Open space workshop area- be
able to use tools that are out of
cost too expensive to learn old
trades. Woodworking, metal
working, glass making, welding,
masonry, ceramic etc
Online Repair
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Additional comments written on the back of survey forms:
• “Because there is no plan in place for what would replace the pool, I think it should be repaired.
There are so many people who enjoyed being here this season and past seasons. The pool is in
an accessible location for people who live in Crystal and Robbinsdale. Additionally, I think the
pool is an extremely well managed and safe place for people to swim, so parents don’t need to
worry about their kids safety when they’re here. There are so many people of different
demographics who come here and enjoy it. It just doesn’t make sense to demolish it.”
• “Losing a pool in this community would be sad in my opinion. There are many playgrounds
already, but few pools. This has been an important part of teaching kids in this community and in
the surrounding cities how to swim. There are not many outdoor options for swimming lessons,
and I vastly prefer outdoor pools because of the chlorine sensitivity for my kids and myself. The
swimming lessons here have been excellent and affordable for all the years my kids have
participated (my 5 kids range in age from 16 to 6). Please keep the pool!!!”
• “We find the full fee for supervising, non swimming adults makes the general use kind of
expensive. Maybe ½ price for non swimmers. Nice pool and great for smaller kids – non
threatening and fun. Add a current walking area.”
• “The staff has been outstanding! We have enjoyed hours of fun at the pool this summer. The
grandchildren have taken swimming lessons and improved on their swimming skills. I’ve enjoyed
swimming with them. It would be a disservice to our community if you didn’t repair and invest in
the pool. Our family of 11 love the pool and have for years.”
• “This pool means a lot to the Crystal community and serves an entirely different demographic
than other pools in the area. It is also an attainable walking distance for Crystal and Robbinsdale
residents, whereas the New Hope pool often is not. Also, with so many other parks near this
facility, the pool is at a great location to cool off and I think it would be an oversight to try to
replace this pool with something else, especially with no plan currently in place.”
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Appendix D – Focus Group Comments/Notes
Focus Group Summary – Swim Team and Adventure Clubs
I. Introductions
1. Introduction of the project and the role of the consultants.
2. Individual introductions – Your name and your connection to or interest in the pool?
Group of 4 from NHCP and Adventure Clubs
3. Do you have any initial questions or comments regarding this project?
II. Focus Group Questions
1. What role do you think the pool plays in making Crystal a place where people want to live, work or
play?
- Kids need stuff to do; fun and diverse opportunities
- Friendships are crafted at pool and other park programs/activities
- Swimming is something for nearly everyone (age, skillset, etc.)
- Neighborhood amenity that is knit with fabric of community
- New Hope is nice but always very busy
- Competitive pricing compared to other pools
2. Describe how you and/or your organization use the pool?
- NHCP uses pool 5 days a week for 1-2 hours a day; how soon they open the gates in the
morning until swim lessons start
- Adventure Club use pool once to twice a month depending on which location
- Affordable option for some low income groups within Adventure Club
- Zero depth is great for young kids, separated from pool area which is great
3. What other parks, lakes or other public amenities do you utilize?
- A.C. No lakes, against insurance (pools only)
- A.C. Use TRPD for large play areas, open lawn areas, picnic pavilions, space for bus parking,
good for large groups
- NHCP uses New Hope, great rec facility but busy, hard to use for meets due to other public
use
4. If the Crystal Cove pool was removed, what would you do or where would you go instead?
i. Lakes?
ii. Another area pool?
iii. Something else that didn’t involve swimming/water?
- Indoor pool facility or indoor/outdoor mixed facility
- Indoor playground, courts, trampoline park
- 50M pool
5. If the City replace the deep end of the pool, are there other amenities or features that should be
considered to add on to the pool?
- Need something more for intermediate swimmers; zero depth is young kids and pool users
need to pass swim test, need more for 3-5 graders
- Zip Line
- Cabanas
- Rock Wall
- Expand deep well and move slides, slide area to be for middle users
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
6. If the City decided to remove the pool instead of replacing the deep end, what else should be
considered for that space in Grogan Park?
- Pool is important, site is not large enough for much else to take its place
7. Are there any additional thoughts about the pool you would like to share with the City?
- Deep pool needs to be 4.5’ – 5’ minimum depth for swimmers to turn around and certain swim
strokes to not hit the bottom
- Offer discounts to families of A.C. or NHCP so they can share experiences with their families
- New Hope has no swim test requirements for slides, Crystal to lower height or remove to
match?
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Focus Group Questions and Summary – Pickleball Group
I. Introductions
1. Introduction of the project and the role of the consultants.
2. Individual introductions – Your name and your connection to or interest in the pool?
3. Do you have any initial questions or comments regarding this project?
• Group of 7 individuals, all pickleball players at Crystal Community Center
• A couple people were current or former residents, but most lived in the surrounding area
• No one had been a current or recent user of the pool. One couples kids’ had used the Crystal pool
when they were growing up
II. Focus Group Questions
1. What role do you think the pool plays in making Crystal a place where people want to live, work or
play?
• Nice amenity for a community to have
• Swimming education is vital in Minnesota
• Value for family with kids – swimming lessons
• Good option for seniors if water aerobics are offered
2. Describe how you use the pool?
i. Do you have family or friends that use the pool?
• No active users of the Crystal pool in this group
• No family or friends use the pool, other than one couple who’s kids came to the pool when they
were growing up
3. Who do you think are the primary users of the pool?
• Families
• Parents with little kids looking to cool them down in the summer
• Kids
• Important to have so other pools in the surrounding area aren’t overcrowded
4. What other parks, lakes or other public amenities do you utilize?
• Basset Creek Park – trails/walking
• Pickleball courts in Crystal and other areas
• Maple Grove/Central Park – splash pad
• Elm Creak Reserve – man made pond
• Places with the ability to reserve space – pavilions, picnic areas, celebrations
5. If the Crystal Cove pool was removed, what would you do or where would you go instead?
i. Lakes?
ii. Another area pool?
iii. Something else that didn’t involve swimming/water?
6. If the City replaces the deep end of the pool, are there other amenities or features that should be
considered to add on to the pool?
• Wave or surf pool
• New/different features to attract more users – keep older kids/teens interested in the pool
• Depends on who the intended users are: If focusing on families/kids then features for those
ages. If for seniors, then aerobics classes, stairs to enter the water etc.
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
7. If the City decided to remove the pool instead of replacing the deep end, what else should be
considered for that space in Grogan Park?
• “Would hate to take a swimming pool away from a community” – multiple people agreed with
this statement
• Importance of swim lessons – the good done each year by teaching hundreds of kids to swim
and then over all the years lessons have been offered
• Pickleball courts
• If not a pool, something t keep interaction with water: splash pad/wading pool
• Reservable spaces/pavilion
8. Are there any additional thoughts about the pool you would like to share with the City?
• Consider making the Community Center larger – remove pool and expand the Center
o More indoor spaces
o Increase gym space
o Private room rentals – meeting/banquet rooms
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
Focus Group Questions and Summary – Little League group
I. Introductions
1. Introduction of the project and the role of the consultants.
2. Individual introductions – Your name and your connection to or interest in the pool?
3. Do you have any initial questions or comments regarding this project?
• Group of 17 individuals, all involved or connected with Little League
• A mix of Crystal residents and people living in neighboring communities
• All had children and most had been or used the pool over the past few years. A few were current or
past season pass holders
II. Focus Group Questions
1. What role do you think the pool plays in making Crystal a place where people want to live, work or
play?
• Gathering place – kids can see and be with other kids/friends
• In the summer, it’s nice to have and you want to be at an outside pool (as opposed to an indoor
pool)
• Crystal pool has been really popular in the past – that has fizzled out some, maybe due to
increase competition
• Communities with pools tend to be more family friendly
• Importance of swimming lessons
• Have a pool is a positive for the area and families considering living here
2. Describe how you use the pool?
i. Do you have family or friends that use the pool?
• During introductions, almost everyone described having come to the pool with their kids at some
point, some with more frequency than others
• Several people talked about having transitioned to using the New Hope pool now for a variety of
reasons including zero entry areas and no swim test
• Everyone who has gone to or uses the New Hope pool said if a pool with those
features/updates was in Crystal, that’s where they would go
• It has been more challenging to come to the Crystal pool as kids have gotten older – the gap
that exists for ‘middle height’ kids when they are too big for the toddler area but not big enough
to pass the swim test or use the slides
ii. One mom noted how they all came to the pool, paid to come in but the kids couldn’t pass
the swim test so they left to go to grandparents pool
3. Who do you think are the primary users of the pool?
• Young families
• Adventure Clubs
• Season Pass holders
i. Teachers who are moms and all meet/gather at the pool with their kids
4. What other parks, lakes or other public amenities do you utilize?
• Baseball fields
• Fishing – area lakes
• Three Rivers Parks
• Maple Grove: Elm Creak and Central Park
i. Skatting in the winter/Splash pad in the summer
• Ninja park
ENGAGEMENT SUMMARY –
CRYSTAL COVE AQUATIC CENTER
5. If the Crystal Cove pool was removed, what would you do or where would you go instead?
i. Lakes?
ii. Another area pool?
iii. Something else that didn’t involve swimming/water?
• All of the things listed above
• New Hope pool
• St. Louis Park pool
• Splash pads
6. If the City replaces the deep end of the pool, are there other amenities or features that should be
considered to add on to the pool?
• Features for ages 5-10 (“middle height kids”)
• Bridge/ropes to play and climb on
• More areas that don’t require a swim test
• Baseketball that is accessible to all ages/heights
• Zip line
• Lazy River
7. If the City decided to remove the pool instead of replacing the deep end, what else should be
considered for that space in Grogan Park?
• Turf field and dome or other all season structure (pole barn style with removeable/sliding roof)
• Indoor practice facility
• Indoor gym space: basketball, volleyball
• Sports Complex
• Green space
• Improved/larger play area for kids that could be used while siblings are playing a baseball
game
8. Are there any additional thoughts about the pool you would like to share with the City?
• Pea rock issue – becoming a safety hazard
• Flooding issues in the fields
• It would be weird to not have the pool in Crystal
i. It provides a cool atmosphere (people at the pool when there are baseball games)
• Idea for a Little League discount day
• Cost: can be prohibitive for families
• Safety concerns – number of times police called to the pool