2016.03.15 Work Session Packet (2nd)4141 Douglas Drive North • Crystal, Minnesota 55422-1696
CITY of Tel: (763) 531-1000 • Fax: (763) 531-1188 • www.crystalmn.gov
CRYSTAL
Posted: March 11, 2016
CRYSTAL CITY COUNCIL
SECOND WORK SESSION AGENDA
Tuesday, March 15, 2016
To immediately follow the EDA Work Session
Conference Room A
Pursuant to due call and notice given in the manner prescribed by Section 3.01 of the City
Charter, the second work session of the Crystal City Council was held at p.m. on
Tuesday, March 15, 2016 in Conference Room A located at 4141 Douglas Drive, Crystal,
Minnesota.
I. Attendance
Council members Staff
Peak Norris
Adams Therres
Dahl Sutter
Deshler Revering
Kolb Gilchrist
Libby Petschl
Parsons Serres
II. Agenda
The purpose of the work session is to discuss the following agenda items:
1. 2015 Crystal Police Department Annual Report
2. Constituent issues update
3. New business*
4. Announcements*
* Denotes no supporting information included in the packet.
III. Adjournment
The work session adjourned at p.m.
Auxiliary aids are available upon request to individuals with disabilities by calling the City Clerk at (763)
531-1145 at least 96 hours in advance. TTY users may call Minnesota Relay at 711 or 1-800-627-3529.
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Mission Statement..................................2
Letter from the Chief ............................... 3
Patrol Division............................................4
Criminal Statistics ..a....a.a...a.a.a..a...a.a.,...a.a.5
Service Calls and Citations ....................... 6
Investigation Unit/SWAT..........................7
CM0,4) Traffic Unit/Records Unit ......................... 8
K-9 Unit...................................................9
Explorer Post #3950 .................................10
CSO Unit/Support Services ......................11
Animal Control Officer .............................12
Reserve Unit............................................13
CO In Memoriam — Susan Carstens................14
Awards and Commendations ...................15-16
Crystal Police Department 12015 Annual Report
.;&W
LETTER FROM
March 11, 2016
Ms. Anne Norris
City Manager — City of Crystal
4141 Douglas Dr. N.
Crystal, MN 55422
Dear Ms. Norris,
The men and women of the Crystal Police continued to deliver professional police servrces to our community -
During 2015, the Crystal Police Department responded to 31,077 calls for service and dealt with several serious
incidents. Cine call, in particular, the homicide of a 10 -year-old Crystal re5ident, weighed heavily on our entire
department. Law enforcerrient officers deal with emotional situations every day, but the death of a c°-�ilrs is the
most disturbing call officers deal with.
I could not be more proud of the dedicated men and women of the Crystal Police Department. From th
call of a child missing in our city, all hands were on deck. This continued throughout the investigation.p.'
the nature of this case, our investigative staff worked around the clock for several weeks. There wer '°
of interviews, thousands of tips and hundreds of hours of time spent gathering and dissecting cell
and video surveillance footage from across the metro area. Our patrol officers saw their call load
exponentially in the days following the child's disappearance as hundreds of tips streamed in
dispatch center. t ecords staff worked diligently typing thousands of pages of dictat7en to aIlow irw
timely access to interviews and reports. As you know, the case was solved through Outstanding police work,
and the department was honored with the Hennepin County Attorney's Office Leadership Award.
Our success as a police department is dependent on the cooperation and coordination of the community. We
are fortunate in the City of Crystal to have great ¢partnerships- During the above-mentioned homicide cane,
h�jndreds of volunteers joined us in our search for the missing child. It is said that great communities come
together in a time of crisis; clearly, Crystal is a great community.
Working together with the community, we are proud to report that we have seen an 11% reduction in Part I
offenses and just under a 3% reduction in Part Il crimes. Details of"these statistics can be found on page five of
this report.
It is my honor and privilege to report the accomplishments of the Crystal Police Department in 2015. On behalf
of the men and women of the department, we look forward to serving and working together with you.
Sincerely,
Stephanie K. Revering
Chief of Police
Crystal Police Department Age
Crystal Police Department 1 2015 Annual Report
PATROL DIVISION
4
The largest segment of the Crystal Police Department
is the Patrol Division. It is led by Lt. Pete Underthun
and includes four sergeants, 21 police officers and a
dedicated traffic safety officer.
The Patrol Division has an expansive range of duties
based on providing service and ensuring safety for a
broad range of customers. Patrol officers respond tc
911 calls, medical emergencies, crimes in progress,
citizen concerns, requests for assistance, vehicle
crashes and a variety of other emergency and non-
emergency requests.
When not engaged in service requests, the Patrol
Division focuses on proactive patrol. Officers initiate
business visits, vacation home checks and park
patrols. Information sharing allows officers to focus on
increased crime areas where traffic safety is a concern
The Patrol Division uses the directed patrol report
to convert citizen concerns into targeted, proactive
monitoring and enforcement efforts. It documents
enforcement efforts, observations and resolutions of
citizen concerns. This report is available to citizens and
provides feedback on how concerns are handled.
During 2015, the Patrol Division responded
to 31,077 requests for service, made
859 arrests for misdemeanor, gross
misdemeanor, and felony level crimes,
warrants and court order violations. Of the
859 arrests, 227 custodial arrests were for
driving while impaired and related crimes.
The Patrol Division focuses its proactive
patrol efforts through vehicle stops. In 2015,
Crystal officers conducted 8,515 vehicle
contacts for a variety of reasons including
motorist safety, suspicious circumstances,
traffic violations, vehicle equipment safety
concerns and criminal violations. These
stops led to warnings, citations, arrests, seizures of
illegal drugs, recovery of stolen property, interruption
of crimes and the apprehension of wanted criminals.
Every vehicle stop increases the visibility of the Patrol
Division and impacts public safety.
The Patrol Division directly participates in community
outreach. Officers supervise and train in the Crystal
Police Reserve and Explorer programs. Through these
programs, the Patrol Division welcomes the adult and
youth community into volunteer service.
The Patrol Division staffs community events such
as Crystal Frolics, Airport Open House and Bike
Rodeo. These events provide the community with
opportunities to speak with officers face-to-face
about concerns, and allows officers to get to know
community members. The Patrol Division also
participates in the "Dinner at Your Door" program,
providing meals to members of our community.
Through all functions, the Patrol Division focuses on
service with compassion, integrity and professionalism
through a participative community partnership.
Crystal Police Department 12015Annual Report
CRIMINAL STATISTICS
Tota/ Part / and Part 11 Crimes: 1,554 in 2015
PART I CRIMES
20132014
2015
Homicide
0
0
_
Rape
5
2
5
Robbery
16
14
8
Aggravated Assault
8
19
28
Burglary
50
88
49
Larceny/Theft
423
463_
442
Auto Theft
35
31
23
Arson
3
5
601
PART 11 CRIMES
201312015
Assault
173 203
166
Forgery/Counterfeiting
22 25
35
Fraud
96 134
126
Embezzlement
0 1
0
Possess Stolen Property
10 13
7
Vandalism
124 126
129
Weapons
7 11
11
Prostitution
0 1
Criminal Sexual Conduct
22 21
a
N a rcoti cs
85 103
101
Gambling
1 0
Family/Children
5 3
1214
DWI
276 209
Liquor Violations
15 13
8
Disorderly Conduct
54 60
83
Vagrancy
0 0
0
Other Offenses
99 101
100
Crystal Police Department 1 2015 Annual Report
2010
2011
2012
2013
2014
2015
2010
2011
2012
2013
2014
2015
SERVICE CALLS
MOVING/NON-MOVING CITATIONS
Crystal Police Department 1 2015 Annual Report
INVESTIGATION
WEST METRO SWAT
INVESTIGATIONS UNIT WEST METRO SWAT TEAM
Lieutenant Derrick
Hacker supervises
the Investigations
Unit of the Crystal
Police Department.
In 2015, the
Investigations Unit
reviewed more
than 1,000 reports.
These reports are
submitted from
Crystal patrol
officers, Hennepin
County Child Protection, and Hennepin County Adult
Protection, along with information the investigators
obtain from citizens and
confidential informants during
the course of their work.
In addition to the investigation of
case reports, the Investigations
Unit manages vehicle forfeitures
for DWI and qualifying felonies,
as well as oversees, coordinates
and conducts compliance checks
of local business in regards to the
sale of tobacco and alcohol.
The Crystal Police Department partners with the
cities of Golden Valley, New Hope and Robbinsdale to
provide critical incident and high-risk warrant service
to a metropolitan population of more than 75,000
citizens.
There are currently 27 police officers assigned to the
West Metro SWAT Team. Assigned officers are full-
time members of their respective police departments
and participate with the team as an additional duty. In
2015, the City of Crystal had six officers participating
in the West Metro SWAT team.
Team members are on-call 24 hours a day, seven days
a week. Officers are selected for the team based on
exceptional work performance and competency.
The SWAT Team responds to high risk situations
tiirh a--
• High -Risk Warrant Service
• Barricaded Suspect
• Hostage Situation
• Suicidal Subjects
In 2015, the team had about
150 hours of specialized
training in various areas
including emergency response,
special weapons and tactics.
Crystal Police Department 1 2015 Annual Report
7
91
TRAFFIC UNIT
The Crystal Police Department Traffic Enforcement
Unit is geared toward making Crystal a safer place to
live and work. During the 2015 calendar year, Traffic
Officer Mason Barland issued 1,830 citations.
The unit is committed to working with other agencies
through the Hennepin County Traffic Advisory
Committee (HCTAC), Hennepin County Traffic
Enforcement Group (HCTEG) and the Minnesota
Towards Zero Deaths (TZD) initiative. Barland worked
many such projects this year, coordinating all HCTEG
events countywide and two high -visibility traffic
enforcement projects to coincide with the Crystal
Frolics. For the second year in a row, Barland served
as the director of the HCTEG and was re-elected to the
board of directors for the HCTAC.
In 2015, Barland became the City's first officer
certified in roadside commercial vehicle inspections.
Less than 12 municipal officers are so certified
statewide. This voluntary assignment required two
weeks (80 hours) of intensive classroom training
followed by 32 field inspections with a senior truck
inspector.
The Traffic Unit's public education efforts included a
press conference, a live media interview and a TZD
presentation. Additionally, Barland wrote quarterly
traffic safety articles, conducted Cable 12 News
interviews, wrote and released press notices prior to
saturated enforcement projects and conducted safety
training for city pool crossing guards.
In July, Barland helped coordinate a large media event
with the Minnesota State Patrol, speaking on camera
about the importance of speed enforcement, and he
did a live TV interview the following week.
TRAFFIC UNIT/
RECORDS UNIT
The Records Unit maintains the records of all incidents
and arrests documented by the Crystal Police
Department.
RECORDS UNIT DUTIES:
• Processing police -related data requests.
• Processing gun permit applications
(209 in 2015).
• Processing employee and volunteer
backgrounds checks.
• Handling inquiries by citizens at the front
service counter.
• Processing dog licenses.
• Transcribing officer dictations and statements.
• Answering all incoming department phone calls.
• Submitting cases to the city and county
attorney.
• Processing daily mail to department members.
• Processing bi-weekly payroll.
• Compiling monthly statistics.
• Entering/auditing information in the National
Crime Information Center system.
The unit is comprised of three full-time and two
part-time administrative employees. The Crystal
Police Department is fortunate to have a dedicated
staff of civilian employees in the Records Unit who
consistently maintain a high level of service to our
internal and external customers and produce a
high-quality product.
Crystal Police Department 1 2015 Annual Report
K-9 UNIT
In 2015, K-9 Rocco continued an extensive training program,
completing more than 315 hours of various tracking, advanced
obedience and a police canine first aid course training.
In 2015, K-9 Rocco excelled at his patrol
responsibilities and continued to be productive
in his support activities. He was deployed 72
times, providing assistance to Crystal citizens
and neighboring agencies.
K-9 Rocco continues to work diligently, using his
keen sense of smell to locate hidden evidence
and narcotics. During deployments, 12 arrests
were directly attributed to K-9 Rocco.
Some notable arrests include suspects wanted
for stolen vehicles or who had assaulted others
with deadly weapons. He also assisted in arrests
for outstanding felony warrants, removing
dangerous individuals from Crystal's streets.
Annually, K-9 teams are certified with the United
States Police Canine Association. This ensures
police K-9 teams meet specific requirements
to continue patrol work. It is a rigorous testing
process. K-9 Rocco continually performs well.
In 2015, he successfully passed and scored
highly in competition, placing third in a criminal
apprehension event.
When K-9 Rocco is not working, he is visiting Crystal residents.
He enjoys socialization and loves to play with people whenever
he gets a chance. His many public visits include Night to Unite,
Run for Rocco and more.
Crystal Police Department 12015 Annual Report 9
Teamwork is an important
aspect of the Explorer m
Program. The Explorers
(above) competed in the 5K
Run at State competition. They T
pushed through and helped
each other cross the finish line
like true team members.
The Crystal Police Explorer Post is a career
exploration program for youth ages 14-21. The
post trains throughout the year to compete in
an annual state competition. The Crystal Police
Explorers attended the most recent competition
in April 2015.
During the competition, teams took part in
scenarios such as burglary, traffic stops, first aid,
use of force, crime prevention and many more.
The scenarios were designed for four -person
teams, but each of Crystal's teams competed
as a group of three. For the first time, Crystal's
three teams all earned an award:
Use of Force - 2nd Place
Crime Prevention - 4th place
Domestic Crisis - 5th place
EXPLORER POST
#3950
Explorers (above) and Investigator Julie Severson before the
annual Toys for Tots delivery to Kare 11 in December 2015.
The Explorers also volunteer at several community events
throughout the year. They dedicate their time to Night to
Unite, Crystal Frolics, the Airport Open House, Vehicle Fair
and several other community events within and outside the
City of Crystal.
The Crystal Explorers earned a Community Service Award,
along with Post of the Year, through its sponsoring agency,
the Northern Star Council.
Explorer Corey St. Pierre also earned a Life Saving Award
for putting his first aid skills to use in two different real-life
situations.
10 Crystal Police Department 1 2015 Annual Report
SUPPORT SERVICES
COMMUNITY SERVICE analysis and runs the Crystal Police Department's
social media accounts.
OFFICERS (CSO) UNIT
The Crystal Police Department CSO Unit responds to
calls for service that do not require the assistance of a
sworn police officer. In 2015, the Community Service
Officers of the Crystal Police Department responded
to 6,832 calls for service.
The CSO Unit is also charged with the care and
custody of prisoners held at the Crystal Police
Department's temporary holding facility. CSOs book,
photograph and fingerprint arrestees of the Crystal
Police Department.
In 2015, the Crystal Police Department CSO Unit
booked 314 prisoners through its temporary holding
facility.
The Crystal Police Department CSOs also enforce
City codes and ordinances, particularly in the area of
parking and vehicle storage. Working with the City of
Crystal's community development staff, the CSO Unit
investigated 245 code enforcement cases in 2015.
SUPPORT SERVICES
Crystal Police Department Support Services Manager
Matt Haga provides the department's technical
support, maintains the property and evidence
functions and supervises the Community Services
Officers (CSO) Unit. Additionally, the support services
manager is responsible for jail administration,
oversight of Crystal's building security systems, crime
In 2015, Haga led testing of several new pieces of
information technology equipment vital to safe and
efficient police operations. Current squad video
systems were reaching the end of their planned
life cycle, leading the department to test a new
product capable of recording video activity from
department vehicles in high definition. This system
was tested in the traffic car during 2015, resulting in a
recommendation to move to the new system in 2016.
Additionally, the traffic car was used as a test bed for
a new mobile data computer option, moving from
previously issued laptops to a rugged tablet option.
The rugged tablets proved to be cheaper and more
versatile and will be beneficial as the department
transitions to a new records management system in
2016.
The Crystal Police Department operates Facebook,
Twitter and Nextdoor accounts with the support
services manager having the primary responsibility.
Social media accounts are used to distribute safety
tips, urgent information necessary to ensure
citizen safety and event information. In 2015, the
department's Facebook page showed a 260% increase
in followers, from about 800 to 2,100 followers at the
end of the year.
During 2015, officers of the Crystal Police Department
entered approximately 3,050 items into the property
and evidence room. Haga also processed roughly
5,000 digital photographs and 3,500 audio recordings
entered by officers of the department.
Crystal Police Department 1 2015 Annual Report
ANIMAL CONTROL OFFICER
Animal Control Officer Tom Mahan encountered or
responded to 457 animal -related incidents in 2015.
That is 11 more than 2014. Of the animal -related
incidents, 341 were citizen complaints, two less
than last year; and there were 116 officer -initiated
complaints, 12 more than last year.
Citizen -initiated Complaints
Officer -initiated Complaints
Other Animals
Of the 116 officer -initiated incidents, one important
case involved formal charges against a mother and
daughter for harboring and refusing to register two
declared dangerous dogs.
A review of 393 bite reports taken from 1992 through
2015 show 86% of bites were from dogs, 10% from
cats and 3% were from other animals — 40% involved
juveniles. There were 760 licensed dogs in the city at
the end of 2015. Mahan was also involved in 68 non -
animal related calls for service.
When statistics for both Crystal and New Hope are
combined, Mahan encountered or responded to
660 animal involved incidents during 2015: 457 in
Crystal and 203 in New Hope. There were 516 citizen
complaints and 144 officer -initiated complaints.
Mahan has continued efforts to decrease the number
of Canada geese in parks. Throughout the summer
and fall, there was a decrease in the number of adult
and juvenile geese in each city's parks and there were
no complaints of feces on the trails. The program will
continue in 2016.
Mahan attended Crystal code enforcement meetings
and represented Crystal and New Hope at the Pets
Under Police Security (PUPS) board meetings. He
assisted in training new community service officers
and patrol officers in both cities by reviewing animal -
related ordinances and procedures. He also attended
in-service training sessions for both cities. Mahan
attended first responder, defensive driving and
defensive tactics refresher courses when offered. He
also participated in Night to Unite events.
The charts above show the type of animal involved in citizen -initiated and officer -initiated complaints in 2015.
12
Crystal Police Department 1 2015 Annual Report
RESERVE UNIT
The Reserve Unit conducts patrols of Crystal and
assists paid staff (both sworn and non -sworn) at
accident scenes, crime scenes and any time large
crowd and/or traffic control is needed, including
numerous community events.
In 2015, Crystal Police reserve officers volunteered
more than 1,393 hours, equivalent to more than
$25,000 in wages.
Last year, the Reserve Unit had two members leave:
Sgt. Nick Nelson became a first-time father last year
and was the City's 2014 Reserve Officer of the Year.
Nelson left to focus on his family.
Reserve Officer Hoang Phan was hired as a City of
St. Paul police officer. Crystal ended the year with 10
active members.
Each year, the Reserve Unit selects a Reserve Officer
of the Year. This year, the Reserve Advisory Board
selected Scott Smith.
Smith has been with the Crystal Police Reserve Unit
for two years. In that time, he has shown a willingness
to lead by example and can frequently be found
encouraging other reserves to come in and patrol with
him. He has a great work ethic, a lot of enthusiasm
and can always be counted on to work events and
details as they arise.
Smith is originally from Prince Edward Island, Canada,
and moved to the U.S. in 2000. While in Canada, he
served as an infantry scout with the Canadian Army
for three years. He has a degree in law enforcement
and spends his days as a bus driver for Metro Transit.
Applications for the Crystal Police Reserve Unit, when it has vacancies,
are on the City of Crystal website at www.crystalmn.gov.
Crystal Police Department 1 2015 Annual Report 13
On July 23, 2015, the Crystal Police Department
suffered a great loss. Susan Carstens, the
department's juvenile specialist for more than 35
years, passed away after a long, hard-fought battle
with cancer.
Carsten's career began with the Crystal Police
Department on Feb. 20, 1980. From the beginning,
she brought a positive, can -do attitude to her work
and to the office. Her level of dedication to the
department and the community was unmatched.
She was also the most sought -out employee on
the department by citizens, employees and other
agencies.
Because of her more than 35 years of experience,
Carstens often served the children and grandchildren
of her original clients, and she never forgot the small,
important details of those she served.
Neighboring agencies often called upon Carstens for
her expertise in child protection and vulnerable adult
cases.
An expert in the juvenile justice system and juvenile
crime, Carstens knew the importance of early
intervention in a child's life. She was tenacious in
connecting children with resources that would
help them make better future decisions. She was
compassionate and she fought hard every day for the
youth and vulnerable adults of the community.
Memoriam
Susan Carstens
services they needed. There were no cracks to fall
through when Colonel Carstens was on the case.
Within the Crystal Police Department, there was a Susan Carstens is greatly missed by many within the
confidence that when a case was referred to her, community and the department. She will never be
she would ensure that the individuals would get the forgotten.
14 Crystal Police Department 1 2015 Annual Report
2015 Awards and
Commendations
TRAFFIC SAFETY OFFICER
OF THE YEAR
Officer Mason Barland
The Hennepin County Chiefs of Police awarded
Barland this award for the second time. He also
received a Meritorious Service Award from
the Minnesota Chiefs of Police, a departmental
Exceptional Performance Award for life-saving actions
he conducted in October 2014, and also the Hennepin
County Traffic Advisory Council Award for his work in
traffic enforcement and educating the public.
LETTER OF COMMENDATION
Crystal Police Department Members
For the department's commitment and teamwork
during the homicide case of Barway Collins. Patrol
officers and investigators followed up on hundreds
of tips and records staff transcribed thousands of
interviews. The whole department came together and
worked long hours with one goal: justice.
CHIEF'S AWARD
Investigators Adam Harrer,
Matthew Marson and Sean Kwiatkowski
Harrer, Marson and Kwiatkowski were responsible for
follow up interviews and tracking down information
which was instrumental in the suspect's guilty plea in
the homicide case of Barway Collins.
MEDAL OF MERIT — Lt. Derrick Hacker
and Investigator Julie Severson
For their dedication and commitment shown during
the Barway Collins homicide investigation. Hacker
and Severson worked tirelessly to bring justice for
this 10 -year-old Crystal resident. On the 24th day
of the investigation, the case turned from a missing
person report to a homicide. Hacker and Severson
were responsible for the coordination of the case,
follow-up interviews and tracking down leads through
the department tip line and FBI lead sheets. With
their investigative skills and leadership, Hacker and
Severson brought justice to young Barway and his
family.
Crystal Police Department 1 2015 Annual Report 15
Officers Rob Hodge, Matt Saba,
Matthew Wright and Matthew Marson
For their assistance in arresting a serial bank robber.
— February 2015
Officer Matthew Marson
For his investigation resulting in the successful
charging of two suspects in three jurisdictions for
identity theft. — February 2015
Investigator Julie Severson
For going above and beyond in collaborating with
several individuals to bring justice for a 13 -year-old
abuse victim. — February 2015
Officers Jonathan Wilkes and Jordan Myhre
For their actions in arresting a suspect who refused to
surrender after an attack at a local restaurant.
— February 2015
Officers Kathi Lefty Gomez, Caleb Selin,
Jordan Myhre, Jonathan Wilkes and
Tim Tourville
For their teamwork in the arrest of a dangerous
armed suspect. — March 2015
Officer Adam Harrer
For his outstanding investigative work that culminated
in first degree criminal sexual conduct and kidnapping
charges. — April 2015
Officers Gabe Storz and Justin Tourville
For their keen observational skills and taking
immediate action that resulted in the arrest of a
business burglar. — May 2015
Officer Geoff Kusick
For his proactive patrol efforts that resulted in the
arrest of two individuals with several outstanding
felony warrants. —April 2015
Officer Geoff Kusick
For assisting the City of Robbinsdale in the arrest of an
individual hiding in an attic, demonstrating Kusick and
K-9 Rocco's dedication to training.
— April 2015
Officer Caleb Selin
For keeping a male suspect from assaulting a female
victim during a heated domestic incident.
—July 2015
Officer Caleb Selin
For his brave response to a house fire. Selin informed
dispatch that the upper level of a home was fully
engulfed in flames. He was informed two people were
still inside, so he entered and encountered two adult
males. Selin escorted them out of the home before
several oxygen bottles inside the home exploded.
— November 2015
Officer Jake Albers
For his keen observational skills during a traffic stop
which resulted in the confiscation of an illegal 9mm
handgun. — December 2015
Officers Jon Kurtz and Jake Albers
For their proactive traffic enforcement which
resulted in the arrest of four individuals breaking
into residents' vehicles. This stop also resulted in the
removal of an illegal, loaded 22 caliber handgun.
— December 2015
16 Crystal Police Department I 2015Annual Report
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Issue Type
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Summary
Assignee
IReporter
Status
Created
Updated
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CRCI-47
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Anne Norris
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1/14/2016 17:03
2/19/2016 9:02
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CRCI-42
60XX Rockford Road
Anne Norris
Anne Norris
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ADA Accessibility of Council meetings
Anne Norris
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